Cancellation Policy

Order Cancellation

Customers may request cancellation of their order before it has been shipped. To request cancellation, please contact us through WhatsApp or our official contact details and provide your order information.

If the cancellation request is approved before shipping, the amount paid will be refunded to the original payment method, subject to verification and applicable processing timelines.

Cancellation After Shipping

If a customer requests cancellation after the order has been shipped, a ₹200 cancellation charge will apply to cover shipping and handling expenses.

Any eligible refund will be processed after deducting the applicable ₹200 charge.

Refund for Cancelled Orders

For orders paid online, the refund will be initiated after the cancellation has been approved and confirmed by our team.

• Refunds will be processed to the original payment method used for the purchase.
• The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
• Cancellation Before Shipping: If the cancellation is approved before shipment, the full amount paid will be refunded.
• Cancellation after shipping:A ₹200 charge will be deducted from the eligible refund amount.
• Refund processing: Once initiated, the refund will be processed to the original payment method, subject to the payment provider's processing time.

The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

How to Request Cancellation

To request cancellation, please contact Dalloz Stones Jewelry through WhatsApp or our official contact details.

Please provide the following information:

• Name used while placing the order
• The reason for cancellation

Our team will check the current order status and inform you whether cancellation is possible and what charges, if any, will apply.

Orders That Cannot Be Cancelled

Once an order has been shipped, cancellation is subject to the conditions mentioned in this policy. Customers are requested to check their order details carefully before completing an online payment.

Contact Us

If you have any questions regarding order cancellation or refunds, please contact us through our official Whatsapp No.

Dalloz Stones Jewelry

Website: https://dalloz.in/

Email: info@dalloz.com